Scope of Services
At Lifeline Connections, our mission is to provide safe, compassionate, non-medical in-home support. To ensure families have clear expectations and maintain compliance with licensing and insurance requirements, it’s important to understand the scope of services we provide and the tasks that are outside our scope.
Medical & Healthcare Services
What We Do:
Provide non-medical supervision, companionship, and supportive presence for children, adults, and seniors.
Offer attentive observation and engagement to promote safety, comfort, and well-being.
What We Don't Do:
We do not provide medical care, nursing, therapy, or medication administration.
We do not perform hands-on personal care, including bathing, toileting, feeding, or mobility assistance.
Children’s In-Home Support
What We Do:
Provide structured, non-medical engagement activities tailored to each child’s interests.
Encourage learning, creativity, and fun while supporting daily routines.
What We Don’t Do:
No licensed childcare, daycare, or early education services.
No tutoring, academic instruction, or homeschooling support.
Adult & Senior In-Home Support
What We Do:
Provide task-based support and structured engagement for adults and older adults.
Assist with daily routines through guidance, organization, and activity planning.
Facilitate hobbies, recreational activities, and household organization.
What We Don’t Do:
No hands-on personal care, nursing, or medical services.
No licensed personal care or therapy.
Transportation & Emergency Services
What We Do:
Provide in-home supervision and support at the client’s residence.
Ensure a safe, comfortable, and engaging environment during visits.
What We Don’t Do:
We do not provide transportation for children, adults, or seniors.
We do not provide emergency response, urgent care, or medical transport services.
Other Limitations
What We Do:
Provide basic household support as part of engagement (e.g., tidying up after activities, organizing spaces).
Focus on structured, meaningful engagement and practical assistance.
What We Don’t Do:
No in-home therapy, counseling, or behavioral treatment.
No extensive household labor beyond basic support.
Frequently Asked Questions (FAQ)
Q: Where are services provided?
A: All services are provided exclusively in the client’s home.
Q: Are your services medical or healthcare-related?
A: No. All services are non-medical. Our professionals do not provide medical care, nursing, or therapy.
Q: Do your professionals provide hands-on personal care?
A: No. Our team does not assist with bathing, toileting, feeding, or other hands-on care tasks.
Q: Do you provide transportation?
A: No. Lifeline Connections professionals do not transport clients.
Q: Are your professionals screened and trained?
A: Yes. Every professional is screened, background-checked, reference-verified, and trained, including CPR and First Aid certification.
Q: Can services be short-term or occasional?
A: Yes. We offer flexible scheduling for short-term, occasional, and recurring in-home support based on availability.
Q: How are professionals matched to families?
A: Each professional is carefully matched based on experience, preferences, and family needs to ensure a safe and comfortable fit.
Why This Matters
By being transparent about what we do and don’t do, families can trust that Lifeline Connections professionals provide compassionate, dependable, and non-medical in-home support designed to make daily routines easier and more manageable. Our team focuses on structured engagement, task-based support, and practical assistance, while leaving medical, licensed, and hands-on personal care tasks to the appropriate professionals. This approach ensures families have peace of mind and loved ones feel supported in their home environment.