Minimum Booking Hours:

• Support Professionals: 4 hours

• Events & Group Support: 6 hours

Holiday & Overtime Pay:

• Holidays include Thanksgiving, Christmas Eve & Day, New Year’s Eve & Day, Easter Sunday, Memorial Day, Labor Day, Fourth of July

• Holiday pay: 1.5× normal rate

• Overtime (over 40 hours/week): 1.5× normal rate

• Overtime on holidays: 2× normal rate
  
  

Travel Fee:

• Families outside of Northeast Atlanta will be charged a $10 travel fee per trip.
  
  

Cancellation Policy:

• In-Home Support Services: Agency Service Fee secures the support professional; non-refundable

• Cancellations <24 hours: pay 4 hours

• Cancellations <4 hours: pay full booked time

• Refunds considered on a case-by-case basis

Failure to Pay On Time:

If a family does not pay the support professional within 24 hours:

• LLC charges $35/hr for regular hours

• $52.50/hr for overtime or holiday hours

• Charges also apply for late cancellations or unpaid parking