PRIVACY POLICY
 

Lifeline Connections (“Lifeline Connections,”  "LLC", “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our Website or submitting information to us, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about individuals, including applicants, clients, and caregivers.

A. Personal Information:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Mailing address
  
  

• Payment or billing information (for services rendered)
  
  

• Employment history, references, background screening details, and other job-related information (for caregiver applicants)
  
  

• Care needs, household details, and related service information (for clients seeking care services)
  
  

B. Non-Personal Information:

• IP address
  
  

• Browser type and version
  
  

• Referring website
  
  

• Pages visited and time spent on our Website
  
  

• Cookies and tracking technologies (see Section 6)
  
  

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing and managing home-care and caregiver placement services
  
  

• Responding to inquiries and customer support requests
  
  

• Processing applications for caregivers and staff
  
  

• Coordinating matches between clients and caregivers
  
  

• Processing payments and service transactions
  
  

• Improving our Website, processes, and service quality
  
  

• Sending service-related or optional marketing communications (you may opt out)
  
  

• Complying with legal and regulatory obligations
  
  

3. How We Share Your Information

We do not sell or rent personal information. We may share information with:

• Service Providers: Background check services, payment processors, IT providers, and other approved vendors
  
  

• Clients & Caregivers: To facilitate appropriate service matches
  
  

• Legal Authorities: If required by law, subpoena, or to protect rights, safety, and compliance
  
  

• Business Transfers: If Lifeline Connections is involved in a merger, acquisition, or similar transition, information may be transferred to new owners
  
  

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

5. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of online transmission is entirely secure, and we cannot guarantee absolute protection.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze traffic, and support website functionality. You may manage or disable cookies through your browser settings.

7. Your Rights & Choices

Under applicable laws, you may have the right to:

• Request access to your personal information
  
  

• Request corrections to inaccurate information
  
  

• Request deletion of your data (subject to legal exceptions)
  
  

• Opt out of marketing communications
  
  

• Request limits on how we process your data
  
  

To exercise any rights, please contact us at: lifelineconnection1@gmail.com.

8. Children’s Privacy

We do not knowingly collect or solicit information from children under 13. If we learn that we have unintentionally collected such information, we will delete it promptly. If you believe we may have information from a child under 13, please contact us immediately.

9. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

10. SMS Communications

By providing your phone number and opting into SMS messaging, you consent to receive text messages from Lifeline Connections, including service updates, application notifications, appointment reminders, and other relevant information.

Opt-In & Opt-Out:

• You may opt in by submitting your phone number through our forms or Website.
  
  

• You may opt out at any time by replying STOP to any message.
  
  

• Standard messaging rates may apply.
  
  

We do not share mobile numbers or SMS opt-in data with third parties for marketing or promotional purposes.

11. Changes to This Privacy Policy

We may update this policy periodically. Updated versions will be posted with a new effective date. Continued use of our Website or services means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Email: lifelineconnections1@gmail.com
Phone: 470-444-5717
Website: www.lifelineconnections1.com

Online Tracking

“Do Not Track” settings are not honored by our Website. We may use data collected for content personalization as described above. If you do not agree, please discontinue use of the Website.

This Privacy Policy was last updated December 2025.