Minimum Booking Hours:

• Nannies & Sitters: 4 hours

• Daycares & Events: 6 hours

• Overnight: 7 hours
  
  

Holiday & Overtime Pay:

• Holidays include Thanksgiving, Christmas Eve & Day, New Year’s Eve & Day, Easter Sunday, Memorial Day, Labor Day, Fourth of July

• Holiday pay: 1.5× normal rate

• Overtime (over 40 hours/week): 1.5× normal rate

• Overtime on holidays: 2× normal rate
  
  

Travel Fee:

• Families outside of Northeast Atlanta will be charged a $10 travel fee per trip.
  
  

Parking:

• Clients reimburse caregiver at the time of service or hotel

• If unpaid, LLC charges the client card on file
  
  

Cancellation Policy:

• In-home care: Agency Service Fee secures caregiver; non-refundable

• Cancellations <24 hours: pay 4 hours

• Cancellations <4 hours: pay full booked time

• Event/Hotel/Group care: deposit secures caregiver; non-refundable

• Refunds considered case-by-case
  
  

Failure to Pay Caregivers Directly:

• LLC charges $35/hr for regular hours or $52.50/hr for overtime/holiday if not paid within 24 hours

• Charges also apply for late cancellations or unpaid parking